Cancun eSIM

Validity starts when the eSIM is activated on a network in the destination, unless your order page states otherwise. Unused data does not carry over after the period ends.

After payment you get an order page with a QR code and a manual activation code. On iPhone with iOS 17.4 or later one tap on the install link is enough. On Android, add an eSIM in the network settings and scan the QR code. Use a stable Wi-Fi connection.

Yes. Hotspot is allowed unless the local network blocks it. Shared data comes out of the same plan.

Open My eSIM on this site, enter your order ID, ICCID or purchase email and pick a top-up. The data is added to the same eSIM, so there is nothing new to install.

Your phone needs eSIM support and has to be network-unlocked. Dial *#06#: if you see an EID, the phone has an eSIM chip. Some models sold in mainland China, Hong Kong and Macau have no eSIM.

Yes, if the eSIM has not been installed: write to us within 30 days of purchase and we refund the full price. If it cannot connect in the destination because of a fault on our side and we cannot fix it within 48 hours, you also get a full refund.